At Cashmate Technologies Private Limited, we strive to deliver our products and services in the most efficient and timely manner. This Shipping Policy outlines the modalities related to the delivery of digital products and physical items (where applicable), including expected delivery timelines and methods.

1. Digital Product Delivery :

The majority of our offerings, including Gift Cards, Vouchers, Travel Tickets, Utility Bill Payment confirmations, and FASTag recharges, are processed digitally and delivered electronically.

A. Delivery Channels

• Email (to the registered email address)

• SMS or WhatsApp (to the registered mobile number)

• In-app notifications (if applicable)

B. Delivery Timelines

• Gift Cards/Vouchers: Within 5 to 30 minutes of successful payment.

• Travel Tickets: Within 10 minutes of successful booking confirmation.

• Utility Bill Payments: Status updates are provided instantly or within 30 minutes.

• FASTag Recharge: Within 15 minutes, subject to provider confirmation.

C. Delivery Failures

In the rare event of non-receipt of the digital product, customers are advised to:

• Check spam/promotions folder in email.

• Ensure mobile number/email was entered correctly.

• Contact our support team within 24 hours for re-delivery assistance.

2. Physical Product Delivery (If Applicable) :

For services like issuance of new FASTag kits/cards (if offered), physical shipping may be required.

A. Shipping Partners

We partner with reputed courier services for nationwide delivery.

B. Delivery Timelines

• Standard delivery: 5–7 working days

• Expedited delivery (if available): 2–3 working days

C. Shipping Charges

Shipping may be free or chargeable, depending on the specific product or offer. Charges will be clearly displayed before checkout.

D. Delivery Tracking

A tracking number will be shared via SMS/email upon dispatch. Customers can use the tracking link to monitor delivery status.

3. Address Accuracy :

Customers are solely responsible for providing accurate and complete shipping and contact details. Cashmate Technologies will not be liable for non-delivery or delays due to incorrect or incomplete information.

4. Delays and Exceptions :

While we strive to ensure timely delivery, delays may occasionally occur due to:

• Technical issues

• Bank/payment gateway downtime

• Public holidays or weekends

• Courier delays (for physical products)

5. Customer Support :

For shipping-related assistance, please contact us at:

Email: operations@gocashmate.com
Phone: +91 8810412828
Working Hours: 10:00 AM to 7:00 PM (Monday to Saturday)

6. Policy Updates :

This Shipping Policy may be revised or updated at our discretion. Customers are
advised to review this page periodically for any changes.